Al-Futtaim Group, with its headquarters in Dubai, has started a journey toward digital transformation with the goal of becoming a data-driven, intelligent organization that is adaptable to the changing needs of its consumers.
Al-Futtaim Group, which began as a trade company in the 1930s, is now one of the most diversified privately-held regional companies with its headquarters in Dubai.
The company, which has over 33,000 people and operates in more than 20 countries in the Middle East, Asia, and Africa, is divided into five operating divisions: automotive, financial services, real estate, retail, and health. It collaborates with more than 200 of the most renowned and cutting-edge brands in the world.
Al-Futtaim Group’s Chief Technology Officer, Himanshu Shrivastava, discussed the conglomerate’s journey toward digital transformation and future ambitions with Khaleej Times. excerpts from a conversation
Al-Futtaim Group is embarking on a digital transformation journey, and we are laser-focused on realizing our vision of being a data-driven, intelligent organization that can adapt to the changing needs of our clients. By utilizing the most recent technologies, this translates into three major priorities: providing excellent client experiences, encouraging innovation, and assuring operational excellence. Let me expand on these points.
We strive to offer smooth, individualized experiences that foster client loyalty by applying user-centric tactics and cutting-edge technologies. We are always looking for ways to use cutting-edge technology like machine learning, artificial intelligence, and data analytics. We continue to provide amazing goods, services, and solutions by streamlining our processes, making data-driven decisions, and identifying new business opportunities.
We can find new opportunities and create value with the use of data and analytics. We use the power of data to personalize experiences, boost performance, and make wise decisions. We constructed our digital infrastructure with security in mind. To manage our growing digital empire, we invest in the best cybersecurity safeguards, reliable IT systems, and scalable platforms. We spare no effort to protect the security and privacy of our clients’ personal information.
We continuously look for partnerships with tech companies, start-ups, and business organizations. By working together, we may explore new possibilities, draw on our collective knowledge, and develop ground-breaking solutions.